Shipping Policy for Srisoumyamedicals.in
Last Updated: March 10, 2025
Thank you for choosing Srisoumyamedicals.in for your medical and healthcare product needs. We are committed to delivering your products in a timely and efficient manner. Below, you will find all the details regarding our shipping policy. Please read it carefully.
1. Shipping Areas
We offer shipping within India. Shipping availability may vary depending on your location.
- Domestic Shipping: We ship products across all states and cities within India.
If you are unsure whether we ship to your location, please contact our customer support team at srisoumyamedicals.online@gmail.com before placing an order.
2. Shipping Methods
We offer various shipping methods depending on your location and the type of product being purchased. These include:
- Standard Shipping: Delivered in 5-7 business days for domestic orders. Delivery times may vary depending on the destination.
- Express Shipping: Faster delivery option within 2-3 business days for domestic orders (available for selected regions).
All shipping methods and timeframes are estimates and may be affected by external factors such as holidays, weather, or customs procedures.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight and dimensions of the products in your order, as well as your delivery location. You can view the exact shipping cost during the checkout process.
- Free Shipping: We offer free shipping on orders Above Rs.1000/-
- Flat Rs.50
4. Processing Time
Orders are usually processed within 1 business days after confirmation and payment clearance. Please note that processing time may be longer during peak seasons, sales events, or for orders with multiple products.
5. Order Tracking
Once your order has been shipped, we will provide you with a tracking number so that you can monitor your shipment’s progress. You can track your order status by visiting the courier’s website or by clicking the tracking link in your shipping confirmation email.
6. Packaging
All products are carefully packaged to ensure they arrive in excellent condition. Fragile or sensitive items will be securely packaged to prevent damage during transit.
7. Delivery Times
- Domestic Orders: Delivery time will vary depending on the shipping method and your location.
- Standard Shipping: Typically 5-7 business days.
- Express Shipping: Typically 2-3 business days for selected regions.
Note: Delivery times are estimates and can vary based on external factors such as customs processing, weather conditions, or unforeseen delays by the courier service.
8. Undeliverable Packages
If a package is returned to us because it was undeliverable (e.g., due to incorrect address, recipient not available, or unclaimed package), the customer will be responsible for the additional shipping costs to resend the package.
9. Missing or Damaged Items
We strive to ensure that all orders are packed securely and shipped on time. If you receive an item that is damaged or if an item is missing from your order, please contact our customer support team within 48 hours of receiving your order. We will investigate the issue and provide a resolution, which may include issuing a refund, sending a replacement, or offering store credit.
- Damaged Items: Please take photos of the damaged product and packaging and send them to us for review.
- Missing Items: If an item is missing from your order, please contact us with your order details and we will investigate promptly.
10. Order Cancellations
Once an order has been processed and shipped, we cannot cancel it. If you wish to cancel an order, please contact us as soon as possible, and we will do our best to accommodate your request. Cancellation requests are only accepted before the order has been dispatched.
11. Contact Us
If you have any questions regarding our shipping policy, need assistance with tracking an order, or have any issues with shipping, please feel free to contact us:
- Email: srisoumyamedicals.online@gmail.com
- Phone Number: +91 9000009705
- Address: Plot No.563, Shop No.1, Main Road, opp. Vasireddy Sweets, Pragathi Nagar, Hyderabad, Telangana 500090.