Help Center for Srisoumyamedicals.in
Last Updated: March 10, 2025
Welcome to the Help Center of Srisoumyamedicals.in! We’re here to assist you with any questions or concerns you may have. Below you’ll find helpful information on how to shop, track your orders, return or exchange items, and more.
1. Getting Started
How do I create an account?
To create an account with Srisoumyamedicals.in, click on the “Sign Up” button at the top of the homepage. Fill in your details, including your name, email, and a secure password. Once registered, you’ll have easy access to order tracking, billing details, and more!
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to easily track your orders and save your details for future purchases.
2. Ordering and Payment
How can I place an order?
- Browse through our product catalog.
- Add the items you wish to purchase to your cart.
- Proceed to checkout.
- Enter your shipping and payment details.
- Review your order and place it.
Once your order is confirmed, you’ll receive an email with an order summary.
What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- Net Banking
- UPI (Unified Payments Interface)
- Cash on Delivery (for selected regions)
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible at srisoumyamedicals.online@gmail.com. Once the order has been processed or shipped, we may not be able to make changes.
3. Shipping and Delivery
Where do you ship?
We offer shipping within India and select international locations. Please check the shipping options during checkout for your location’s eligibility.
How long will my order take to arrive?
- Domestic orders: Typically delivered within 5-7 business days for standard shipping and 2-3 business days for express shipping.
You will receive a tracking number once your order has shipped.
How do I track my order?
Once your order has shipped, you’ll receive an email with a tracking number. You can track your order by clicking the tracking link in your email or by visiting the courier’s website.
4. Returns and Refunds
What is your return policy?
You can return items within 14 days of receiving your order, provided they are unused and in original packaging. Certain items, like personal care or hygiene products, may not be eligible for return.
For more information, please review our full Return & Refund Policy [here](link to return policy).
How do I return an item?
To initiate a return, contact our customer support team at srisoumyamedicals.online@gmail.com. with your order number and the item(s) you want to return. We will provide you with further instructions on how to proceed.
How long does it take to receive a refund?
Refunds are typically processed within 5-7 business days after receiving and inspecting your returned items. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
5. Customer Support
How do I contact customer support?
If you have any questions or need assistance, please don’t hesitate to contact us:
- Email: srisoumyamedicals.online@gmail.com.
- Phone Number: +91 9000009705
- Live Chat: Available on our website from 9 AM to 6 PM on weekdays.
We aim to respond to all inquiries within 24-48 hours.
Can I track my previous orders?
Yes! If you have an account, you can log in to view your past orders, track shipments, and manage your preferences.
6. Account Management
How do I reset my password?
If you’ve forgotten your password, click on the “Forgot Password” link on the login page. You’ll be prompted to enter your email address, and we’ll send you a link to reset your password.
How do I update my account information?
To update your account details, log in to your account and visit your profile page. You can edit your personal details, shipping address, and payment information from there.
7. Security and Privacy
Is it safe to shop on your website?
Yes! We use SSL (Secure Socket Layer) encryption technology to ensure that your personal information and payment details are protected.
Do you share my information with third parties?
We do not sell or trade your personal information. For more details, please refer to our Privacy Policy
8. Product Information
How do I know if a product is in stock?
If a product is out of stock, it will be marked as unavailable on the product page. If a product becomes available again, you can opt to be notified when it’s restocked.
Can I get more details on a product?
We provide detailed descriptions, images, and specifications on each product page. If you need more information, feel free to contact us at srisoumyamedicals.online@gmail.com.
Need More Help?
If you can’t find the answers you’re looking for, don’t hesitate to get in touch with our customer support team:
- Email: srisoumyamedicals.online@gmail.com.
- Phone Number: +91 9000009705
- Live Chat: Available during business hours.