Return and Refund Policy for Srisoumyamedicals.in

Last Updated: March 10, 2025

Thank you for shopping at Srisoumyamedicals.in. We strive to provide the best products and customer service, but we understand that there are times when you may need to return or exchange items. Please review our return and refund policy below for more details.

1. Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a return policy under the following terms:

• Eligibility for Returns:
  • You can return items within 14 days from the date of delivery.
  • To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
  • Certain products are non-returnable due to hygiene or safety concerns, including but not limited to personal care items, medical equipment, and any sealed products that have been opened.
• How to Return an Item:
  • To initiate a return, please contact us at srisoumyamedicals.online@gmail.com with your order number and details of the item(s) you wish to return.
  • Once your return is approved, we will provide you with return instructions and a return shipping address.
  • Please ensure the item is properly packaged for the return shipment.

2. Refund Policy

• Refund Eligibility:
  • Refunds are offered for returns that meet our return policy criteria.
  • Once we receive your returned item and inspect its condition, we will notify you about the approval or rejection of your refund.
  • If your return is approved, your refund will be processed to your original method of payment. Please note that the processing time for refunds may vary depending on your bank or payment provider.
• Refund Processing Time:
  • Once the return has been received and approved, your refund will be processed within 5-7 business days. Depending on your payment method, it may take additional time for the refund to reflect in your account.
• Partial Refunds:
  • In certain cases, only partial refunds will be granted (if applicable):
    • Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
    • Any items returned more than 14 days after delivery.

3. Exchanges

We do not typically offer direct exchanges. However, if you receive a defective or incorrect item, please contact us immediately at srisoumyamedicals.online@gmail.com. We will guide you through the process of returning the item for a refund and placing a new order for the correct item.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately within 48 hours of receiving the order. You may be required to provide proof of damage (photos or videos). If the item is defective, we will offer you a refund, exchange, or store credit, depending on the circumstances.

5. Shipping Costs for Returns

• Return Shipping Costs: The customer is responsible for return shipping costs unless the product was received damaged or defective, or if there was an error in fulfilling your order.
• Original Shipping Costs: Shipping charges for your original order are non-refundable. If you received free shipping, the cost of the original shipping will be deducted from your refund amount.

6. Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible at srisoumyamedicals.online@gmail.com We will do our best to accommodate your request. Once the order has been processed or shipped, we may not be able to cancel it.

7. Changes to this Return & Refund Policy

We may update or modify this Return & Refund Policy at any time. Any changes will be reflected on this page with an updated revision date. Please review the policy periodically for any updates or changes.

8. Contact Us

If you have any questions regarding our Return and Refund Policy, please feel free to contact us:

• Email: srisoumyamedicals.online@gmail.com
• Phone Number: +91 9000009705
• Address: Plot No.563, Shop No.1, Main Road, opp. Vasireddy Sweets, Pragathi Nagar, Hyderabad, Telangana 500090.